Personal data protection Policy

version 1. effective since 25/05/2018

Our e-shop www.kyoprint.eu, company KyoPrint s.r.o., ID: 29206294, with registered office at Legionářská 231/15, Kuřim 66434, registered in the commercial register maintained by the Regional Court in Brno, section C, file 65617 (hereinafter referred to as the "administrator" ) clearly and openly communicates how it processes your personal data in accordance with REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (EU) 2016/679, on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC, general regulation on the protection of personal data (hereinafter referred to as "GDPR"). Also read the Cookies Policy.

We respect your right to privacy. In the interests of transparency, this policy provides detailed information about what personal data we process, for what purpose, for how long, to whom we share it, what your rights are and much more.

1. The protection of personal data is a priority for us in everything we do.

Your trust is important to us. We respect your control over your personal information and digital content and it is our priority to prevent any unauthorized access to it. Whenever we ask you for information, we need it, we don't ask for more. We use the double opt-in function to verify your e-mail.

What personal data do we require from you?

We collect personal information that you provide to us, for example when you place an order, contact us, or provide a review of a purchase or product. The personal data you provide us includes both mandatory data: contact information and payment data and optional data. You cannot buy from us without providing the required information. You voluntarily provide us with personal data where we ask for your consent, e.g. when registering, when sending a newsletter, consultation, discussion, review and others, within the scope indicated there.

How do we use your personal data?

We need your data, for example, for the following purposes:

Create and manage your personal account (registration)
Process your orders, deliver goods, handle returns or complaints
Send up-to-date information about the status of your order via SMS messages
To contact you in case of problems with the delivery of your ordered goods
To answer your questions and inform you about new and changed services
Send you commercial messages about current events and discounts (newsletter)
Manage your account and check your payment status
Carry out analysis to provide you with relevant goods
To verify your age for online shopping laws
To send you satisfaction questionnaires in order to give you the opportunity to influence our offer and services
To test and improve our systems through which we provide our services
Prevent misuse of our services

We will keep your personal data for the necessary time, in particular for the above purposes:

for purchases with or without registration for a period of three years, with the new three-year period starting from the day I place my last order
for the evaluation of a purchase or goods for a period of three years
for sending business messages without making a purchase, discussion, watchdog, contact form, consultation, product inquiry, etc. for a period of one year
or for a period specified by law (for a period of 11 years, the data shown on the tax document, fulfillment of the legal obligation according to Act No. 235/2004 Coll., on value added tax, as amended).

After that, your personal data will be deleted if you do not agree to the extension of the processing of personal data.

2. We will protect you

We are improving services. We have taken technical and organizational measures to protect your data from loss, manipulation and unauthorized access. We constantly adapt our security measures in line with technological progress and development. To make card payments with us as secure as possible, all information is sent in encrypted form using the SSL protocol. This means that the information passes through a secure connection and that your payment card details cannot be read by external parties. When paying by card, we work with an authorized payment intermediary who helps us verify directly with your bank that the card is valid for purchases. We do this through our services and by sharing information with you. The data we have collected from you is only stored within the territory of the European Union.

3. You decide how much you share with us

In order to provide you with even better services and relevant news, we collect information about how our applications are used. This means that when you use our website, we find out which features are used most often and which actions trigger error messages. However, if you do not like being tracked, you can turn on incognito mode or set cookies on your browser. Read more in Cookies Policy.

The given consent can also be revoked by clicking on the "Unsubscribe Newsletter" link in the sent e-mail or you can contact us at our address: Legionářská 231/15, Kuřim 66434, Czech republic, or via email: info@kyoprint.cz

4. We choose service providers we can trust

We are part of an internet society in which we cannot exist without external providers. The data we obtain may be made available to the following processors:

Shopion s.r.o., IČ: 06919324., DIČ: CZ06919324. Wellnerova 1322/3c, Olomouc, 77900. Spisovná značka C 73784 held at the Regional Court in Ostrava.
SLUNEX spol. s r.o., IČ: 63484340, DIČ: CZ63484340. El. Voračické 22a, Brno 16, 61600. Spisovná značka C 21191 held at the Regional Court in Brno.
PPL CZ s.r.o., IČ: 25194798, DIČ: CZ25194798. Drčkova 3, Brno - Líšeň, 62800. Spisovná značka C 105858 held at the Municipal Court in Praze.
Zásilkovna s.r.o., IČ: 28408306, DIČ: CZ28408306. Lihovarská 1060/12, 19000 Praha 9
Česká Pošta, s.p., IČ: 47114983, DIČ: CZ47114983. Politických vězňů 909/4, Praha 1, 225 99. Spisovná značka A 7565 held at the Municipal Court in Praze.

Or to other providers of processing software, services and applications that we do not currently use. We never give, sell or exchange your data with third parties for trading purposes.

5. What are your rights?

You have the right to request information about what personal data we hold about you (free of charge once a year). If this information is incorrect or incomplete, you can request that we correct or remove this information. We cannot delete your data if we are prevented from doing so by statutory data retention regulations, such as the Accounting Act or other valid reasons such as outstanding debts. You have the right to withdraw your consent to the processing of personal data at any time (Art. 7 para. 3 GDPR), the right to request access to your personal data (Art. 15 GDPR), the right to their correction (Art. 16 GDPR) or deletion (Art. 17 GDPR), the right to limit processing (Art. 18 GDPR), and to object to processing (Art. 21 GDPR), you have the right to the transferability of this data to another administrator (Art. 20 GDPR), as well as the right to file a complaint with the Office for personal data protection, if you believe that our company is in violation of the GDPR when processing personal data (Article 77 GDPR). In case of exercising the above rights, you can contact the email: info@kyoprint.cz

6. There is no privacy without security

Secure services help keep personal information safe from cyber attacks and prying eyes. Without security, there is no guarantee of privacy. Thanks to our commitment to cyber security, we can offer you truly secure digital services.